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Frequently asked questions

All products will have sizes in their product description. Most of our necklaces are a choker-type fit, with extension chains of 10cm for a looser fit option. If the listed size is too small or big for you, we offer free size alterations for every single product on our store. Just include your preferred size in your order notes or contact us at purchase.

We can also include free Jewellery extenders with purchase at request, so you can chose your fit.

The majority of our earrings fit a 0.8-1mm size, or 18g/20g.

Succubine is a body piercer owned business! I have been professionally body piercing as of 2023 and it is my main source of income!

Our earrings are made with 316L Stainless Steel and 925 Sterling Silver, and all of our earrings have options to switch to either of these grades for the attachment itself.

You may be able to swap our earring hoops/studs for 316L Stainless Steel stretcher weights at request for an additional fee.

They are only suitable for healed piercings and not healing piercings! Healing piercings should only be using titanium until healed.

Please take care when wearing some of our heavier earrings, as they are designed to only be worn for short periods of time (8 hours maximum, at my suggestion) to avoid irritation. This is up to your own discretion. ✧

To cancel your order, please contact us within 24 hours of purchase, or 72 hours for pre-order items. Our processing time is 1-3 days, and this ensures we do not start making your item before you cancel. If your order is marked as dispatched before this time, you will not be able to cancel.

If you have entered an incorrect address on your order, please contact us ASAP to change it to a correct one. We cannot change your delivery address after dispatch, as there is nothing we can do once it is handed over to our courier. ✧

I try my best to include import fees in the shipping price, however occasionally I am not able to due to courier regulations. Please google import charges for your destination country from the United Kingdom (where Succubine is located) and be prepared to possibly pay import fees.

Please make sure that the person contacting you about fees is legitimate. You can always contact us and I will help you identify if the emails/texts or letters are real.

Orders from the United Kingdom (minus Northern Ireland) will not include any additional fees. ✧

In short, yes!

Dont want a specific charm or bead? No problem! Just include it in your order notes or contact us and we'll remove anything you like at no extra cost. We can also replace beads and charms with either no or a very little extra charge. We understand that some people prefer other colours, styles, or maybe certain things don't align with their values.

We do also offer custom items. We will soon add a page to the website with a form to fill out, but for now, simply contact us with details on what you're looking for and we can discuss from there. Please note that custom orders will require a full deposit upfront, but your item will not be complete until you are happy with the result.✧

We kindly ask that you check your order upon arrival, and make sure to read product descriptions before purchase. All shop items are made to order, so we’re unable to accept returns in most circumstances, although we’re always happy to help if your item arrives damaged or inaccurate. ✧

Minus pre-order items, our processing time is 1-3 business days, after this it will take however long the courier has estimated (usually viewable at checkout).

Please note that I cannot guarantee that the courier will deliver on time. Unless the order is delayed because of a late dispatch, there is little I can do to speed up delivery delays.

This may change due to me being away from studio, or a sudden influx of orders, however you will be contacted within 24 hours if this is the case. Any later delays will also be communicated. ✧

You may notice that an item you bought says "Pre-Order" in the item description. This is usually because we are out of stock of some of the components it takes to make the item. The items missing are either on the way, or will be ordered when the item is purchased. Usually, they only take 1-2 weeks for the components to arrive from the date of your purchase.

If we have any issues supplying the missing components, you will be contacted and given a variety of solutions to chose from.

This may impact the rest of your order. Other items in your order will not be shipped until the pre-order is completed, but if this doesn't work for you, please contact us and we may be able to dispatch your items at different times for an additional delivery fee. ✧

All of our products are hand assembled and entirely designed by myself. This means that I do not personally make some of the components we use, such as the beads and some of the charms, but otherwise they are entirely handmade. ✧

Every product on the store will have an exact description of what the piece may contain. We make sure that every item is at least 90% 316L Stainless Steel metal, with the exception that some charms may be sterling silver, or an alloy metal. All beads are either Czech glass, glass, acrylic, or natural stone.

There may be some products that use exclusively sterling silver but we prioritize Stainless Steel due to the longevity. ✧

All body worn jewellery uses main components of 316L Stainless Steel, a metal specifically known to be least susceptible to tarnishing. To prevent this from happening, store your Jewellery in a cool, dry, dark location. Avoid contact with chemicals, perfume, creams, and water. Harsh UV rays may also effect the jewellery quality with prolonged exposure.

If your item does happen to tarnish within 3 months of ownership, please reach out to us with some photos for a discount on a future purchase. Please note this only applies to jewellery such as necklaces, earrings, and bracelets. ✧

Shipping is calculated at checkout based on your location and the items in your order. We will never charge you more than what we are charged, plus the minimal cost of packaging supplies. Any free gifts come from my own profits and are not added on.

Gift wrap is available in a variety of themes for an additional price on the product page. Please note that the gift wrap price is per item. You can also add a gift note in with gift wrap. ✧